AI investments in the telco sector are predicted to reach $36.7 billion annually by 2025. How organizations apply these resources will dramatically alter the way their businesses operate, with immense changes in customer service, employee-facing services, sales and more. Additionally, telco workers will be aided by technologies designed to make their jobs easier, faster and more productive than ever.
In this white paper, we detail how telco providers are employing emerging automation and cognitive AI solutions to improve operations and customer experiences. We provide real-life examples of AI technologies making a difference for today’s premier telcos, and offer a roadmap for you to begin your AI journey and prepare for AI in the upcoming decade.